Frequently Asked Questions & Policies

While both methods remove hair from the root, sugaring offers a gentler, more skin-loving alternative to traditional waxing—and that’s why it’s our specialty here at Sugar Bee.

Here’s how sugaring stands out:

• All-natural & eco-friendly: Our sugar paste is made from just sugar, lemon, and water—completely organic and safe for even the most sensitive skin.

• No burns or hot wax: Sugaring is applied at body temperature, so there’s no risk of burning your skin.

• Only removes dead skin: Unlike wax, which sticks to both hair and live skin cells, sugar paste only adheres to dead skin—meaning less irritation.

• Removes hair in the natural direction of growth: This reduces breakage, ingrown hairs, and discomfort during regrowth.

• Gentler on the skin: Clients often describe sugaring as less painful and more comfortable overall.

• Long-term benefits: With consistent sugaring, hair grows back finer, softer, and more sparse.

Sugaring is a modern approach to hair removal rooted in ancient tradition. At Sugar Bee, we’ve refined the experience to feel more like a luxury treatment than a chore. Once you try it, you’ll never want to go back to wax.

For your first sugaring appointment, your hair should be about the length of a grain of rice—roughly 1/8 of an inch. This usually means waiting 10–14 days after shaving to ensure the hair is long enough for effective removal.

Don’t worry about trimming! If your hair is a bit long, that’s totally fine—we’re happy to take care of that for you.

For maintenance appointments, once the hair grows in softer and the roots aren’t as strong, it doesn’t need to be as long. Many clients find that we can easily remove hair that’s as short as 1/16 of an inch once they’ve been sugaring consistently.

If your hair is too short to be sugared, we may not be able to complete the service, but the appointment will still be charged—so it’s better to wait a few more days than come in too soon.

A Bikini sugaring removes the hair that would be visible outside the lines of a standard swimsuit. This includes the hair along the sides of the bikini area and about two inches below the belly button where hair might peek above the waistband. It does not include the labia or the inner bee-hind strip.

A Brazilian sugaring is a more thorough service that removes all the hair—front to back. This includes the labia, everything in the middle, and the strip between the bee-hind. You can choose to leave a small shape in the front (like a strip or triangle) or go completely bare—whatever makes you feel most confident and comfortable. Custom shapes can be requested as an add-on for a small additional fee.

To ensure the comfort, privacy, and safety of every guest, only the client receiving the service is permitted in the treatment room. We kindly ask that you do not bring friends, partners, or children to wait with you during your appointment.

Exceptions are made for minors receiving services, who may be accompanied by a parent or legal guardian, and for clients with disabilities, who may be accompanied by a caregiver.

If you’d love to share the Sugar Bee experience with a friend, we encourage you to refer them to book their own appointment—or schedule back-to-back services so you can both enjoy a little self-care time, one after the other!

Sugaring is often described as a more gentle alternative to waxing. While everyone’s pain tolerance is different, most clients find sugaring significantly less painful than traditional waxing. That’s because the sugar paste is applied at body temperature and removed in the natural direction of hair growth—helping to minimize irritation, reduce breakage, and make the experience more comfortable.

Our specialists are trained to ensure your service is as quick, smooth, and stress-free as possible. We’ll walk you through every step, so you feel confident and cared for from start to finish.

Everyone’s hair growth cycle is different, so results may vary. Most clients stay smooth for about 2–3 weeks after their appointment. With consistent sugaring, you’ll notice your hair grows back slower, finer, and lighter over time—making each session even more effective.

Keep in mind that different areas of the body grow hair at different rates, and results improve the more consistent you are with your appointments.

You can absolutely still receive a Brazilian service while on your period. Please note that being on your cycle does not qualify as an exception to our late cancellation policy or cancellation fees.

To help make your appointment as comfortable and hygienic as possible:

• We recommend taking Ibuprofen 30–60 minutes before your appointment to reduce sensitivity.

• Please wear a fresh tampon or menstrual cup and plan to change it right before your service.

• Pads are not allowed during Brazilian services for hygiene reasons.

We appreciate your preparation and understanding. It helps us provide a clean, comfortable experience for everyone.

At Sugar Bee, we value your time and ours. To keep our schedule running smoothly and to respect all clients and staff, the following policies are strictly enforced:

• 10-Minute Grace Period: We allow a 10-minute grace period for all appointments. If you arrive more than 10 minutes late, your appointment may be shortened, canceled, or considered a no-show, and the applicable fee will be charged.

• Late Cancellations: Appointments canceled with less than 24 hours’ notice will be charged 50% of the service fee.

• No-Show Policy: Clients who miss their appointment without notice will be charged 100% of the service fee and may be required to prepay future appointments.

We appreciate your understanding and cooperation. Our policies are in place to protect the time and care we dedicate to every guest.

To maintain a safe and serene environment for all guests, children under 14 are not permitted in the spa. Please make appropriate childcare arrangements prior to your appointment.

Bringing a child may result in cancellation of your service and a 50% late cancellation fee. Children are not allowed to wait in the treatment room, studio, or unsupervised in the lobby.

Thank you for understanding and helping us provide a calm and professional atmosphere for everyone.

• 5225 Canyon Crest Dr. Ste 5, Riverside, CA 92507.

• Located in the Canyon Crest Towne Center next to Nekter Juice Bar.